Terms and Conditions
THE SHOECO.’s (“THE SHOECO.” “we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Site(s) (collectively, the “TOS”). Please read the TOS carefully before placing any orders on www.THESHOECO.com.sg. We recommend you should keep a copy of the TOS for future reference. We may modify the TOS from time to time. Please read the TOS and check back often. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

  • Registration
  • Eligibility to purchase
  • Orders
  • Pricing policy
  • Acceptance of your order
  • Payment
  • Promotion codes
  • Delivery and shipping
  • Changes to your Order
  • Exchanges & Returns
  • Intellectual property rights
  • Content
  • No commercial use
  • Your activity
  • Third party sites
  • Warranties & Liabilities
  • Indemnities
  • Our relationship
  • No waiver
  • Data Protection
  • Right to Vary
  • Governing Law

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address ask@theshoeco.com.sg. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify THE SHOECO. immediately of any breach of security or unauthorized use of your account.
Please refer to our Privacy Policy for information about how we use your data.
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Eligibility to Purchase
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address, delivery address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the THE SHOECO.’s terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to THE SHOECO., whose applications are acceptable to THE SHOECO. and who have authorized THE SHOECO. to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, THE SHOECO. reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Please refer to our Privacy Policy for further information about how we use your data.
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All orders are subject to acceptance and availability. Until you have checked out and made payment, items in your shopping basket are not reserved and may be purchased by other customers.
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Pricing Policy
Prices shown on the Site are in Singapore Dollars (S$) and are inclusive of all import taxes and duties. We do not charge GST (Goods Services Tax) on our products .
All prices and offers remain valid as advertised from time to time. The Singapore Dollars price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error. THE SHOECO. reserves the right to amend or change all prices and offers from time to time as it deems fit without prior notice.
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Acceptance of Your Order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and THE SHOECO. will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Singapore and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of THE SHOECO.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.

If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
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Payments for purchases from THESHOECO.COM.SG site can be made via PayPal payment gateway which is accessed from the site’s Check Out page. All such payments will be subject to PayPal’s terms and conditions. Please note that all credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to PayPal, we will not be liable for any delay or non-delivery. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to THE SHOECO. via PayPal, we will not be liable for any delay or non-delivery.
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Promotion Codes
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
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Delivery and Shipping
The SHOECO. currently ships only within Singapore.

THESHOECO.COM.SG uses local door-to-door courier service for deliveries within Singapore.

You will own the goods on and from the point in time when the goods are dispatched.

THE SHOECO. requires a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by THE SHOECO., and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

Please note that we aim to dispatch all orders within 5 – 7 working days during sale periods. Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will endeavour to deliver the goods to you within 7 – 10 working days of the day on which we accept your order. THE SHOECO. is not responsible for any delays caused by the courier or postal services.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not delivered.

We’ll be in touch via email in the event of a bounced parcel. However please note that, without prejudice to any other right or remedy available to us, we may charge you for further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the Product.
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Changes to your Order
If for any reason you require your order to be changed after you have successfully completed your order and payment, please send an email immediately to ask@theshoeco.com.sg for assistance.

All requests for order change or cancellation will be subject to approval, and in the event that an order is cancelled upon your request, THESHOECO.COM.SG will only refund your cancelled order with Store Credits, based on your original order transaction amount.

If we have already processed and fulfilled your order, THESHOECO.COM.SG can no longer make any changes to the order.

You can check the current status of your order by logging in to Your Store Account.


Full-priced items:
Customer satisfaction is of utmost importance to us, and while we will do our best to accommodate all reasonable return/exchange requests, we reserve the right to refuse or deny any or all requests for return/exchange at our sole discretion.

We accept exchanges only on full priced items within 7 days of the day of delivery as evidence by the delivery receipt duly signed.
All exchanges must be made in-store with the item and receipt.

Items should be returned new, unworn, unaltered and free of damage, in its original condition and with any price or brand tags still attached and in its original box. Returns which have been worn, damaged or soiled in any way will not be accepted and the request for return refused. Where provided, packaging such as the original box, authenticity cards, dust bags and product leaflet must be included with your return. Our shoes should be tried on a carpeted surface before wear.

Exchanges may be made for any item in-store (i.e. different size of the same item, or another item).

Alternatively, you may also opt for a Store Credit. The Store Credit will be the original order transaction less any shipping cost that was included.
We do not offer refunds at any time.

Faulty items:
If your item is faulty when you receive it, we will exchange it for another of the same item, or if this is not available, you may exchange it for a different item.

Sale/Discounted Items:
We do not offer exchanges or refunds on any sale/discounted item. Please note that if you are buying a sale item as a gift, the recipient will not be permitted to exchange the item.
We reserve the right to refuse return of goods that do not meet our return policy requirements.

If you have any questions regarding our exchange or return policy, you may email us at ask@theshoeco.com.sg

To make a return or exchange:
Please visit our store at 163, Tanglin Road, #02-36/37 Tanglin Mall, Singapore 238275 (Contact Number: +65 6238 7353) to make the return during normal trading hours which are 10am to 830pm Monday to Thursday and 10am to 9pm Friday to Sunday, including Public Holidays, with the product in its original packaging.

Description, Color and Sizes
We try to be accurate as reasonably possible in our description of products available for purchase through the Site. However, our products may vary slightly from their pictures.

The images of the products on our Site are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our products that appear on THE SHOECO.com.sg. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

You are responsible for ensuring that your sizing measurements are accurate.
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We offer a flexible return policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your THE SHOECO. account.
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Intellectual Property Rights
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including THE SHOECO. Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions.
You are permitted to use the Content only as expressly authorized by THE SHOECO. and/or its third party licensors.

Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

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In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. THE SHOECO. tries to ensure that the information on this site is accurate and complete. THE SHOECO. does not promise that THE SHOECO.’s Content is accurate or error-free. THE SHOECO. does not promise that the functional aspects of the Site or THE SHOECO.’s Content will be error free or that this Site, THE SHOECO. Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

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No Commercial Use
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

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Your Activity
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
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Third Party Sites
We may include hyperlinks on this Site to other websites or resources operated by parties other than THE SHOECO., including advertisers. THE SHOECO. has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

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Warranties and Liabilities
The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.
Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.

Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:-

  • life or wear of any Product or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to THESHOECO.;
  • improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuse of the products, as well as fair wear and tear, by you or any third party;
  • third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the products purchased on or through our Site.
    You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any Product purchased from the Site is processed by third party payment system providers and THESHOECO. does not retain or process any such payment information. THESHOECO. cannot guarantee the security of such third party payment system(s) or any payment data on the Site. THESHOECO. is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, THESHOECO. is not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, you expressly relieve THESHOECO. from any and all liability in connection with the acts, omissions or defaults of such third parties.
    To the extent that any exclusion of liability under these TOS is not permitted by law, the aggregate cumulative liability of THESHOECO. and our affiliates under any Order shall in any event not exceed the sum that you have paid to us for the sale of products under that Order.

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You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of your access of, use of and/or participation in this Site, including (i) any claims of infringement of a third party’s rights; (ii) damage to tangible property, bodily injury, or death; (iii) negligence or wilful misconduct caused or attributable to you or any of your agents, and (iv) breaches of your obligations under these TOS including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

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Our Relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and THE SHOECO. as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of THE SHOECO., and we shall not be liable for any representation, act, or omission on your part.

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No Waiver
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

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Data Protection
We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product and other specified purposes. Please see our Privacy Policy for more information.

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Right to Vary Terms
We retain the right to vary these TOS without notice to you. Please check back frequently to see any updates or changes to our TOS. Your continued use of the Site indicates your assent to the TOS as posted.

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Governing Law
The TOS together with all our policies and procedures will be governed by and construed in accordance to Singapore law and are subject to the exclusive jurisdiction of the Singapore Courts.

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