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ONLINE STORE FAQ2018-05-22T04:47:34+00:00
How much is international shipping to Malaysia and Indonesia2021-04-29T14:31:36+00:00

Shipping to Malaysia:
– flat rate of $20 for up to 2 pairs of shoes

Shipping to Indonesia:
– flat rate of $35 for up to 2 pairs of shoes
– flat rate of $45 for 3 pairs of shoes

If you would like to purchase more than 3 pairs of shoes please get in touch with us at ask@theshoeco.com.sg to enquire shipping rates.

What currency are our prices in?2018-05-22T05:16:44+00:00

All prices are stated in Singapore Dollars (SGD).  We do not charge tax.

What methods of payment do you accept?2021-04-29T14:34:47+00:00

All our payments are handled by PayPal to ensure absolute peace of mind for you.

Can my online order be shipped internationally?2021-04-29T14:20:25+00:00

At the moment we ship within Singapore, Malaysia and Indonesia. Should you wish us to ship internationally please email us at ask@theshoeco.com.sg. Please provide details of the item(s) you wish to purchase and we will let you know if the item is available and what the freight charges are.

How long will it take for my order to be despatched?2021-04-29T14:36:47+00:00

We will do our best to get you your shoes as soon as we can. Our promise is to deliver your order to you within 5-7 working days from the date we receive your order.

Standard Delivery for purchases over SGD200 is FREE!2021-04-29T14:36:41+00:00

We offer FREE shipping islandwide for orders over SGD200! Orders under SGD200 will incur a flat SGD10 shipping fee.

Can I return my purchase?2021-04-29T14:30:33+00:00

We do not accept returns or refunds.

Can I exchange my items?2021-04-29T14:30:23+00:00

Exchanges can be made on full-priced items within 14 days of receiving the item, at our Tanglin Mall (#02-36/37) outlet with the order confirmation / invoice. Items must be in their original unworn condition and original

We reserve the right to refuse the return of goods which do not meet our return policy requirements.

You may opt to exchange for another item or for a Store Credit (to be utilized within a year from the date of issue).

Can I extend the expiry date of my Store Credit?2021-04-29T14:30:11+00:00

Store Credits are strictly non-refundable, non-extendable, non-transferable and not exchangeable for cash.

Do I have to use my Store Credits in a single transaction?2021-04-29T14:29:58+00:00

Yes.  For Store Credits which have not be utilized, we apologise that it cannot be refunded in cash.

Can I exchange items purchased during your sale?2021-04-29T14:29:45+00:00

Unfortunately sale items are not exchangeable.

What if I have purchased a defective item?2021-04-29T14:29:33+00:00

We are very sorry if this has happened.  We will replace the item for a new one.  If there is no replacement available, we will offer a full refund.


CONTACT US

If you have any queries about your online order, you may email us at ask@theshoeco.com.sg. Please provide your Order Number in your correspondence.

Thank you for shopping with us!

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